Effective Date: 01 Jan 2025

Thank you for shopping with us! If you are not completely satisfied with your purchase, we are here to help.

1. Returns

  • Eligibility: You may return most new, unopened items within [3 days] of delivery for a full refund. Items must be in their original condition and packaging.
  • Non-returnable Items: Certain items cannot be returned, including:
    • Gift cards
    • Downloadable software
    • Personal care items (e.g., cosmetics, underwear)

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at +92 332 226 1955 within [3 days] of receiving your order.
  2. Provide your order number and reason for the return.
  3. We will guide you through the return process.

3. Return Shipping

  • Customers are responsible for return shipping costs, except in cases of defective or incorrect items.
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over Rs.10000, as we cannot guarantee that we will receive your returned item.

4. Refunds

  • Once we receive and inspect your return, we will notify you of the status of your refund.
  • If approved, your refund will be processed to the original payment method within [15 days].
  • Please note that it may take additional time for your bank or credit card company to process the refund.

5. Exchanges

  • If you need to exchange an item for the same item, please contact us to arrange this.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no cost to you.

7. Contact Us

For any questions about returns or refunds, please contact us at:

  • Email: rubyamir23@gmail.com
  • Phone: +92 332 226 1955